Reporting, Supervision and Quality Control

Our call center activity is submitted to a constant quality control process from both supervisors and a quality control department, through listening and recording of calls, and quality briefings.

The clients are free to visit, supervise, listen to the calls in real-time, or check the recordings anytime they want to.

Reporting of call center activity and campaigns is also available to the client in any format or regularity that’s required or agreed.